Refund Policy

Introduction

At Mixio AI, we value your trust in our video composing AI platform. This policy clarifies the circumstances under which refunds are granted for subscriptions and credits.

Refund Eligibility

Refunds are issued only under the following conditions:

• Platform Errors: If a verified technical issue on our platform prevents access to the service or completion of projects, a refund may be considered.
• Accidental Purchases of Credits: Refunds for unused credits purchased accidentally may be granted upon request, provided they have not been used.

Note: Subscriptions and credits are otherwise non-refundable, even if unused during the billing period.

Non-Refundable Situations

The following cases are not eligible for refunds:

• Unused Subscriptions: Refunds will not be issued for subscriptions that go unused.
• Used Credits: Once credits have been applied to a project, they cannot be refunded.
• Dissatisfaction with AI Outputs: Refunds will not be issued for dissatisfaction based on subjective preferences unless a technical error caused the issue.
• Expiration of Credits: Refunds will not be issued for credits that expire as per the plan’s terms.

How to Request a Refund

If you believe your situation qualifies for a refund:

1. Contact Support: Email us at [email protected].
2. Provide Details: Include your account information, order ID, and a detailed description of the issue.
3. Review Process: Our team will review your case within 3-5 business days and notify you of the decision.

Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You will retain access to credits and services until the end of the current billing cycle.
• Refunds will not be issued for the remaining period of the subscription.

Contact Information

For questions or further assistance, reach us at:

• Email: [email protected]
• Phone: 1-800-123-4567